Investing

Top Stockspot Client FAQs

Here are the top FAQs we get from clients who start investing with us.

To help you get to know Stockspot, we’ve listed the top FAQs we get from clients who start investing with us.

  1. Can I top-up my portfolio?
  2. Will I receive distributions?
  3. Are distributions reinvested?
  4. How can I withdraw funds?
  5. What is Stockspot Savings?
  6. Can I have multiple accounts (or portfolios)
  7. How do I open an account for my kids?
  8. Can I change investment strategies
  9. Is my money safe?
  10. What happens at tax time?
  11. How can I contact Stockspot?

1. Can I top-up my portfolio?

You can top-up your portfolio anytime by setting-up a regular transfer from your external bank account to your Stockspot cash account.

You can find your cash account details in the ‘Transfer Money > Deposit Money’ section of your dashboard.

Funds are automatically invested each time there’s $1,000 in your cash account (for portfolios less than $50,000) and $2,000 (for portfolios above $50,000).

2. Will I receive distributions?

Distributions from the majority of your investments are received quarterly and paid into your cash account each January, April, July and October. 

You can track your upcoming distributions in the ‘Portfolio Detail > Calendar’ section of your Stockspot dashboard.

3. Are distributions reinvested?

Distributions are reinvested together with top-up funds to help keep your portfolio balanced and growing. 

If you require an income stream you can ‘Pause rebalancing’ in the Portfolio settings section of your dashboard and withdraw distributions after they have been received. 

4. How can I withdraw funds?

You can lodge a full or partial withdrawal request in the ‘Transfer Money > Withdraw Funds’ section of your dashboard. 

It takes up to five business days for the funds to arrive in your linked bank account. We don’t charge any fees for withdrawals.

5. What is Stockspot Savings?

Stockspot Savings is an alternative investment option suitable for shorter term investing goals. Your money is invested into a High Interest Cash ETF.

The cash ETF pays income into your cash account each month. View the current interest annual rate in the ‘Savings Settings’ section of your dashboard.

The investment minimum is $2,000. Once you invest in Savings you can transfer funds between Stockspot Savings and your Portfolio. Download the product brochure.

6. Can I have multiple accounts (or portfolios)?

You can have multiple Stockspot accounts. For each new account, complete an application via the Stockspot website. Note that you’ll need a different email address for each new account as its used as the unique login. 

We can help set-up single login access once your accounts are open to make accessibility easy.

7. How do I open an account for my kids?

To open a kids account, head to the Stockspot homepage and start a new application. Choose account type ‘investing for kids’. You can also open a kids account in joint names or as a trust.  

Note that you’ll need a different email address for each new account as its used as the unique login. 

We can help set-up single login access once your accounts are open so you can easily view all of your Stockspot accounts.

8. Can I change investment strategies?

You can change your strategy in the ‘Portfolio Settings’ section of your dashboard. 

We recommend reviewing your strategy if there has been a significant change in your circumstances such as your investment time horizon or capacity to take risk.

See What is your risk profile and how does it help your investment strategy.

We also complete an annual review process at the end of each financial year to ensure your investment strategy remains suitable for your circumstances. 

9. Is my money safe?

You are the legal and beneficial owner of your investments.  In the unlikely event something happens to Stockspot, you have the option to transfer your holdings to another provider.

You can read more about how Stockspot keeps your money safe.

10. What happens at tax time?

Your Annual Investor Statement is available by August each year and uploaded to the ‘Documents‘ section of your Stockspot dashboard. 

11. How can I contact Stockspot?

You can reach our local team by phone, email or live chat. Our Contact Us page has all the information you need. 


Still have questions?
If you still have questions, don’t forget to visit our comprehensive list of FAQs


Advice & Client Care

Sarah has over 13 years experience in the financial services sector. She has spent most of her career working in financial advisory, operations and administrative roles. She holds a B.Business/BA International Studies and Graduate Diploma in Financial Planning.

Grow your wealth effortlessly

Get your free personalised portfolio recommendation

Get started
cloud
Join thousands of Australian already investing with Stockspot