PayTo is a secure way to automate your deposits directly from your bank account. When you set it up with Stockspot, you’ll need to authorise a payment agreement through your bank.
While the exact steps vary slightly by bank, the process is generally quick and straightforward. Below is a guide for major Australian banks.
Important notes:
- When you review your PayTo agreement, please check that the Payee name is “Stockspot Pty Ltd” before accepting. If you do not recognise the Payee name, do not accept the agreement and contact Stockspot for assistance.
- Your bank may show the deposit frequency as “Monthly (up to 5 payments/times)” or similar wording. This does not mean Stockspot will take five deposits each month. It means that if your scheduled deposit is unsuccessful, for example due to insufficient funds or a temporary bank issue, the payment may be retried up to 5 times to ensure your regular deposit is processed successfully.
- Commonwealth Bank (CommBank / CBA)
- NAB (National Australia Bank)
- ANZ
- Westpac
- Macquarie Bank
- ING
- Suncorp
- St.George
- Up
- What if I’m with another bank?
- What if I don’t see the agreement?
- Tips to make setup smoother
Bank-specific instructions
1. Commonwealth Bank (CommBank)
Mobile app:
- Go to Accounts → See upcoming bills and payments
- Select your PayTo agreement
- Review and authorise
Online banking (NetBank):
- Go to Transfers & BPAY
- Select your PayTo agreement
- Review and authorise
More info: CommBank PayTo FAQs
2. NAB
Mobile app:
- Tap More (iOS) / Menu (Android)
- Tap Payments → PayTo Agreements
- Select the agreement
- Review and tap Authorise
Online banking:
- Go to Transfer & Pay → PayTo Agreements
- Select the agreement
- Review and authorise
3. ANZ
Mobile app:
- Tap More → PayTo agreements
- Select the agreement
- Review and tap Authorise
Online banking:
- Go to Payments → PayTo
- Select the agreement
- Review and authorise
Notes: You can only edit your PayTo agreement through online banking. Editing agreements is not supported in the mobile app.
4. Westpac
Mobile app:
- Search “PayTo”
- Select PayTo agreements
- Review and authorise
Online banking:
- Go to Service → Services → Account services → PayTo agreements
- Select the agreement
- Review and authorise
More info: Westpac PayTo support
5. Macquarie
Macquarie Authenticator App
- Notification pop up: Action Required A new payment agreement is awaiting approval.
- Select the pop-up → “yes, authorise”
Mobile app:
- Go to “$” Pay button → Payment Agreements
- Select the agreement
- Review and tap Authorise
- Confirm using the Authenticator app
Online banking:
- Go to Pay & Transfer → Payment Agreements
- Select the agreement → Manage
- Review and authorise
Notes: You may receive a push notification via the Macquarie Authenticator app to approve the agreement.
More info: Macquarie PayTo support
6. ING
Mobile app:
- Log into the ING app
- Navigate to PayTo agreements (via payments section)
- Select the agreement
- Review and authorise
Online banking:
- Go to Manage accounts → Payment agreements
- Select the agreement
- Review and authorise
7. Suncorp
Mobile app:
- Log into the app
- Tap More → Payments → PayTo agreements
- Select the agreement
- Review and authorise
Online banking:
- Access PayTo agreements via the payments section
- Select the agreement
- Review and authorise
More info: Suncorp PayTo support
8. St.George
Mobile app:
- Navigate to Payments → PayTo agreements
- Select the agreement
- Review and authorise
Online banking:
- Go to the Payments section → PayTo agreements
- Select the agreement
- Review and authorise
More info: St.George PayTo support
9. Up Bank
Mobile app:
- Navigate to Payments → Floating action button → Cog icon → PayTo Agreements
- Select the agreement
- Review and authorise
10. What if I’m with another bank?
If your bank isn’t listed above, the process should still be very similar.
Most banks follow the same general steps:
- Log into your mobile app or online banking
- Navigate to Payments or search for “PayTo agreements”
- Select the pending agreement
- Review the details and tap Authorise
If you’re unsure where to find it, try searching “PayTo” within your banking app or check your bank’s help centre.
11. What if I don’t see the agreement?
- It may take a few minutes to appear after setup
- Check both your mobile app and online banking
- Make sure notifications are enabled
If you still can’t find it, contact your bank or Stockspot support.
12. Tips to make setup smoother
- Approve the agreement as soon as you receive it
- Double-check your deposit amount and frequency
- Don’t be alarmed if your bank shows “Monthly (up to 5 times)” – this refers to retry attempts if a deposit fails, not multiple monthly deposits
- Schedule deposits shortly after your payday
- Ensure sufficient funds are available
Got other questions? Get in touch with our friendly Client Care Advice team.
